If an item becomes backordered, we will notify you as soon as possible. You may then choose to have it shipped when the item becomes available, substitute or cancel the order.
If for any reason you are not satisfied with an item, please call us and we will exchange or refund any unused, re-sellable product. Due to the nature of most of the products, a full refund may not be allowed. For additional information, please call our toll free number (866)426-2545 or send us an email.